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We appreciate your support and want your buying experience to be one that you will share with friends and family, along with another purchase when your needs expand. Please review our warranty and return policy below. Feel free to contact us with any additional questions by phone or through our convenient contact page. We encourage you to read our frequently asked question pages too.
Click here to read >>> FAQ about our products
Click here to read >>> FAQ about our business

Return Policy
We stand behind our products and their results. Please contact us directly before you send an item back. All unopened items can be returned for a 35% restocking fee. If your package was delivered damaged, please take pictures of the outside and inside, then contact us directly at 702-683-3478. All Damage must be reported within 72 hours, all boxes must be saved for inspection by Shipper. After 10 days your claims may be revoked. Custom orders, once the order has been started, cannot be refunded or returned. 

Ultra Lite Animal Enclosures offers the following Warranty to the ORIGINAL PURCHASER. We warranty our products for 1 year against manufacturer defects. Ultra Lite Animal Enclosures agrees to repair or replace defective parts with new or rebuilt parts without charge for parts or labor. Replacement parts are warranted for the remaining portion of the original warranty period.

IMPORTANT: This warranty does not cover installation, shipping, or damage resulting from accident, misuse, abuse, or operating the units contrary to instructions.